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Community Articles > Sametime Advanced > Sametime Advanced troubleshooting > Troubleshooting Sametime Advanced 8 wth Logs
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Community articleTroubleshooting Sametime Advanced 8 wth Logs
Added by ~Dana Dwonusonakoi | Edited by IBM contributor~Sanjay Dwoponegen on January 11, 2010 | Version 5
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Tags: Sametime Advanced, troubleshooting, logs
There are a few options when turning on tracing and logging. You can get severe errors and system errors as well as package specific tracing (if enabled). Logging/tracing usually found in /WebSphere/AppServer/profiles//logs/. See Logging and tracingexternal link at the Information Center.

Server logs:
  • Look in system error logs, found in /WebSphere/AppServer/profiles//logs/server1/SystemErr.log
  • Look in system out logs, found in /WebSphere/AppServer/profiles//logs/server1/SystemOut.log

ffdc logs:

Look in ffdc logs, found in /WebSphere/AppServer/profiles//logs/ffdc

Turn on tracing on Websphere server

Using the Information Center: Setting a diagnostic trace on a serverexternal link - shows how to set up a trace for a particular package of interest.

Example:
If you are having issues with chats persisting, enable tracing in WebSphere ISC for package com.ibm.sametime.persistence.

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Version Comparison     
VersionDateChanged by              Summary of changes
This version (5)Jan 11, 2010, 4:32:33 PM~Sanjay Dwoponegen  IBM contributor
4Jan 10, 2010, 9:25:30 PM~Keiko Ektumisonlen  IBM contributor
3Jan 10, 2010, 9:04:54 PM~Keiko Ektumisonlen  IBM contributor
2Jan 10, 2010, 9:01:45 PM~Keiko Ektumisonlen  IBM contributor
1Jan 10, 2010, 8:47:34 PM~Wendy Asakiverettu  
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